Shipping and Returns

How do I order?

If your school is on board, ensure you get an order form from the school office.

Ordering is easy and affordable! Go into the Bento Range and choose your products then click on your cart to checkout. Choose your payment option. Make sure your address is clear and correct.

Shipping Costs

All orders are shipped at a flat rate of $6.95 for Australia and $20 for overseas.

What are your payment methods?

Payment methods accepted are:

Afterpay – shop now and pay later with an easy, affordable payment plan. No interest as long as you pay in the allocated installments.
Once you create your account and purchase your order, it will be processed. You just need a credit or debit card and you are instantly approved!

Go to Afterpay.com.au to find out more information.

Paypal – Direct Deposit or Credit Card ( you don’t need to set up a paypal account).

Having trouble? We have an EFTPOS machine for orders as well – call 0400 619 933.

When will my order arrive?

**Pre Order Stock** – will be shipped mid July.

Orders will be sent via Australia Post and tracking will be incorporated.

Orders are shipped Monday and Thursdays each week.

If your school has signed up, orders will be sent to the school once a week to be distributed.

Please allow 14 working days for delivery. We will endeavour to get your products to you ASAP.

Can I pick up my order?

Orders cannot be picked up at this time. We will let you know via social media if we will have pop up stalls at markets etc

Do you post internationally?

Yes we do!

Items out of stock?

The website is set up to cater for this and will show out of stock. There will be a pre-order button so you are first in line to receive your product when it arrives. Orders will be held until this product arrives. These items will have an estimated date of despatch so you are aware.

Do you refund or exchange for change of mind?

Refunds are available (14 days from shipment date) but the stock must not be used or unpacked out of their packaging.

If you believe your item is faulty please contact us at purchases@bentokids.com.au and we will contact you or contact 0400 619 933.

Please Note: Normal wear and tear is not covered.